Frequently Asked Questions

Shipping Questions

How long will it take for my order to arrive?
We understand you're excited to receive your order! Standard shipping times typically range from 1 to 2 weeks, depending on your location. 

Can I track my order?
Yes! We provide order tracking for your convenience. Once your order ships, you'll receive an email with a tracking number so you can follow your package’s journey.

What is the shipping cost?
Shipping will cost £5.99 for any orders under £50. Any orders over will be free. 

Sizing Questions

Why do clothing items have different sizing labels?
Some items may be labeled in Asian sizing due to sourcing from international suppliers. To ensure the best fit, please consult the size chart on each product page. If you need assistance, our customer support team is ready to help.

How can I choose the correct size?
Use the size chart available on each product page and follow the measurement guidelines to find the best fit. If you're unsure, our customer support team can provide personalized sizing recommendations.

Additional Concerns

What if I’m not satisfied with my purchase?
Your satisfaction is our priority. If you’re not satisfied with your order, please contact our customer support team within 30 days of receiving your item(s), and we’ll guide you through the return or exchange process.

Do you offer wholesale or bulk ordering?
Yes! For wholesale or bulk orders, please contact us at hello@bahloo.co.uk. Our team will be happy to assist.

Contact Information

For any other questions or concerns, please reach out to our customer support team at hello@bahloo.co.uk. We’re here to ensure your shopping experience with Bahloo is smooth and satisfying.